Frequently Asked Questions (FAQ)
1) What is our Return Policy?
- We want you to love what you ordered. If something is not right, let us know. We have an unconditional return policy refunding the purchase amount less shipping fee for items received back for return that are in its original, UNWORN condition within 30 days of purchase. Please include the reason for the return. SH fees are non-refundable for returns.
- Please remember to include the order number on your return label. Before sending back the merchandise, please use a protective box or wrap with thick paper. Refunds are processed within 7 to 10 business days of receipt of package.
- Packages MUST BE RETURNED via registered mail with a TRACKING NUMBER. Packages without tracking numbers will only slow down your refund process.
2) Wrong / Defective Item(s) Received! What do I do?
- On very rare occasions, we do make mistakes on shipping item, when this happens, please contact us, we will make it right by issue you a full refund or reship the correct item. We may or may not require the original item to be returned back to us. We reserve the right to request for photos of the wrong item shipped to you.
- For all defective items, please send clear photos of the item & the invoice copy. This will start a damage claim, and allow us to issue you a pre-paid label to send the damaged item(s) back. Refund will be made within 5 days after receipt.
- Thefashionbarrage.com respects your privacy. Any personal information such as your name, phone number, address, e-mail address, products purchased, etc, obtained through thefashionbarrage.com is private, and is maintained by thefashionbarrage.com in a secure and protected environment, and will never be released to any third party.
- Thefashionbarrage.com is a secure site. Once you enter our checkout page, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a safe environment. Sometimes you may get a message that some pages on thefashionbarrage.com are not secure. This is a security alert message which results from browsing to a non-secure page from a non-secure page. Thefashionbarrage.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient.
4) How do I know when my order has been shipped?
- When we ship your package you will receive a shipment confirmation email with a tracking number
5) How long will it be before I receive my order?
- Most items on Thefashionbarrarge.com are in our warehouse and will ship in 1 - 2 business days. If for some reason we are temporarily out-of-stock, we will contact you with three options: offer you a similar item of equal value, wait for the item to become available (we will provide you with an estimated date), or cancel your order.
- For international orders: Different countries have different transit times. Please check with your local post office for better estimate of delivery times. Usually delivery period is between 7 - 25 days.
6) What forms of payment do you accept?
- INTERNATIONAL: All major credit cards; Visa, MasterCard, American Express, PayPal and e-Checks for all orders
- LOCAL: MEPS, FPX, Online bank transfer, credit card
7) Can you please mark my purchase as “gift” to avoid custom duties taxes?
- Unfortunately due to Customs regulations, we are unable to mark the merchandise as a "gift".
8) Do you ship to addresses outside Malaysia?
- Yes we do offer International Shipping
9) What do you charge for shipping an order?
- Malaysia: Semenanjung Malaysia: RM9; Sabah/Sarawak: RM13 (Price per ONE pair, delivery time ONE DAY)
- International: Standard shipping cost via Malaysian Registered Mail is USD18 (one pair). Please allow 2-3 business days to process your order. Most in-stock items will arrive on your doorstep 7- 14 business days after receipt of your order. Different countries have different transit times. Please check with your local post office for better estimate of delivery times.
10) Do you have a catalogue?
- Currently, we have a 'virtual' catalog. Our entire product is online; we do not have a physical catalog. To ensure customer service, we are constantly updating our website to provide you with all the latest updates on our inventory.